When businesses grow from the startup phase to a full company, entrepreneurs are faced with many challenges, the most influential in our times being: Which technologies should they invest in?
The common path is to begin with an email provider and website and then develop a lead generation and contact management tool. Within just a few months of starting a company, a business will start utilizing nearly a dozen platforms. While this technology may make an entrepreneur’s life easier, it can be time/money consuming to get the hang of all the functions effectively.
Often outsourcing the IT support or hiring an internal team comes next. Either way, a lot of IT professionals don’t have the first hand knowledge as to how the rest of the company works, making it difficult to effectively integrate the new technology. As a result, a company may spend too much time/money trying to solve IT issues. This doesn’t have to be.
For entrepreneurs looking to untangle the IT web, here are some questions to ask your IT professional:
How can we empower the business user?
When looking to hire IT support, it would be wise to make sure the IT Tech has the person using the technology in mind. This will not only help the business user but the technology department as well.
Now that organizations have begun to give business users the tools to take over IT tasks like data mapping and the ability to self-provision customers, IT becomes increasingly efficient for business users.
What do IT processes look like for the non-technical user?
Business users want an easy-to-use interface that enables workflow automation, not a platform that requires advanced knowledge of code and an IT request ticket. When shifting lower level IT tasks to the business user, simplicity is essential. Solutions should allow users with a non-technical background to build these interfaces without writing any code, such as using a drag-and-drop interface.
How can we leverage our existing IT infrastructure?
Completely replacing existing systems is not always beneficial financially for owners, nor for IT techs conducting the implementing. While integration platforms must provide end users with the functionality and ease of use they require, IT has often already made significant investments in a number of different business applications. Make sure they look for integration solutions and platforms that work with your existing IT architecture to avoid costly & time consuming projects.
Ideally, IT should implement a platform that can then be deployed to business users for day-to-day use and management. Then IT can remain in control from a distance effectively.
By enabling business users to take over simpler IT tasks, your company wins. Not only does it allow users to make better and faster decisions by utilizing accessible data, but it also frees up IT to focus on high-level tasks that drive value, efficiency, and productivity!